Go Live Vopak - HR Service Management

Today we celebrated the Go Live of our project at Vopak. Vopak was in need of a good solution for stepping up the quality of the HR Services. Creating a friendly user portal within a single system of record handling for HR questions and request we have provided the perfect fit.

▶ Challenge

• Creating a centralized entry point for all HR related requests, questions and forms through a Service Portal
• Adding knowledge articles to the Service Portal so that Vopak employees can easily find relevant HR information
• Providing an HR Product Services Catalog which creates clarity and is the basis for fulfilling HR requests
• Streamlining and standardizing the flow of the HR requests and questions giving insight of the outstanding requests and workload
• Setting up reports and a management dashboard in order to analyse gathered data and improve the HR process

▶ Solution

• Fruition Partners built the HR Service Management in existing ServiceNow instance
• Dedicated HR Service Management Portal
• Single System of Record and System of Action for HR Service Management

▶ Results

• No spreadsheets anymore, but one single system for HR services (on top of IT and FM)
• Future proof solution – ready for global implementation
• Leveraging existing ServiceNow instance
• Fast solution (implementation time: 2 months)

Would you like to know more about this solution and what we possibly can do for you? Please contact us